How do I know what size fits me best? If you are consistently the same size across most brands, order the same size from us. Please look at the detailed sizing chart if you have any questions. When buying the Orta Anadolu Turkish White Denim, buy a size larger than you typically would since it is slightly less stretchy due to the way the fabric is made.
How do I measure my jeans? Have a look at our Fit Guide.
Can I order multiple pairs of jeans to try on? Sure. Your jeans are made to order but you can order multiple sizes to check the fit and return the ones you do not want to keep.
Why do you take payment when I order? Your jeans will be custom dyed, just for you, so payment is taken when you place your order.
How will you ship my jeans? We ship our jeans to you via USPS, FedEx or UPS.
Can I return my jeans if they don’t fit, etc…? Yes. Please send them back to us ASAP or within 45 days of receiving the jeans.
Where do you make your jeans? Our jeans are sewn in downtown San Francisco, on Market Street.
Where are you based? We are based in Nevada City, California. Nevada City is in Northern California, nestled in the Sierra Nevada foothills between San Francisco and Lake Tahoe, about one hour northeast of Sacramento. It’s beautiful here!
How do I get in touch with you?
Our email address is: email@example.com
If you’d like to speak with us: (530) 575-5833
Who are your founders? Butterfly is founded and led by designer/maker Eileen Kennedy. You can learn more about Eileen here.
How should I wash my jeans? Initially, for the first couple of washes, wash your jeans separately on a “hand wash” or “delicates” setting on your washing machine. After the first couple of washes, wash with like colors on a normal cold water setting. Hang dry. Don’t put them in the dryer.
Why did you name your jeans Butterfly? The colorful patterned wings of butterflies act as both camouflage and seduction -- they enhance visual discrimination. We have always viewed these beautiful pollinators as inspiring and uninhibited spirits.
Who designed your butterfly logo? Eileen designed it in collaboration with a graphic designer friend who encouraged her to play around with ink blots, and to parlay the dyeing aspect into the logo.
Do you supply stores? Yes, we sell wholesale to excellent shops that have the time to understand our product and share our story. Contact us if you are interested in carrying Butterfly jeans.
How do you justify the price of your jeans? We make every effort to keep our prices reasonable for what they are – premium, handmade jeans. We are not the most expensive jeans on the market. Butterfly jeans are hand crafted by men and women in the United States. We use only premium Turkish or Italian denim from the best mills in the world. The most expensive part of creating our jeans is the laborious hand dyeing process. Our jeans last. Over time, an expensive initial purchase will become great value for the money.
Are your jeans organic? No, not yet. At this point we are such a small producer that organic fabrics are not available to us in a quantity that we can use. In time we aim to offer organic jeans.
Is your dye “safe”? Procion MX dyes are a top quality garment “cold water” dye that are one of the best and safest dyes for workers to use. Even people who are chemically sensitive report that clothing dyed with Procion MX dye is non-irritating. There is no permanent dye for use on cotton material that is safer to wear.
Refund & Exchange Policy
Refund & Exchange
You can return your jeans if they don't fit, etc... for a refund or exchange asap within 45 days of receiving them. If 45 days have gone by since you received your jeans, we can not offer you a refund or exchange.
To be eligible for a return or exchange, your Butterfly jeans must be unused and in the same condition that you received them. They must also be in the original packaging with hang tags and labels still attached. Once your return is received and inspected, we will send you an email to notify you that we have received your returned jeans. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges: If you need to exchange your jeans for a different size, etc... send us an email at firstname.lastname@example.org and return the jeans to 618 Zion Street Nevada City California US 95959 using the prepaid enclosed shipping label.
In every shipment, we enclose a return label for you to use if you need to return your jeans. If you exchange your jeans for a different size, shipping for the exchange will be free the first time. After the first exchange, if you need to exchange again, you will be responsible for all shipping costs.
Depending on where you live and what we have in inventory or need to dye custom, the time it will take from when you send back your jeans to when your jeans exchanged reach you, will vary. We will let you know if we have your exchanged jeans on stock or when the soonest custom dyeing can happen and when they ship.
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