How do I know what size fits me best? If you are consistently the same size across most brands, order the same size from us. Please look at the detailed sizing chart if you have any questions. Our jeans are made of stretch denim. They are super stretchy and comfy! Brigid and Sonia jeans are more stretchy than Jennifer. Jennifer is a firmer pant and feels slightly more structural. Please review the fiber content on the product pages.
Can I order multiple pairs of jeans to try on? Sure. You can order multiple sizes to check the fit and return the ones you do not want to keep- you must send them back ASAP or within 7 days of receiving the jeans.
How will you ship my jeans? We ship our jeans to you via USPS, FedEx or UPS.
Can I return my jeans if they don’t fit, etc…? Yes. Please send them back to us ASAP or within 7 days of receiving the jeans.
Where do you make your jeans? Our jeans are sewn in San Francisco and hand textured with our proprietary decorative process in Nevada City, California.
Where are you based? We are based in Nevada City, California. Nevada City is in Northern California, nestled in the Sierra Nevada foothills between San Francisco and Lake Tahoe, about one hour northeast of Sacramento. It’s beautiful here!
How do I get in touch with you?
Our email address is: email@example.com If you’d like to speak with us: (530) 575-5833
How should I wash my jeans? Initially, for the first couple of washes, wash your jeans separately on a “hand wash” or “delicates” setting on your washing machine. After the first couple of washes, wash with like colors on a normal cold water setting. Hang dry. Don’t put them in the dryer.
Are your jeans organic? No, not yet. At this point we are such a small producer that organic fabrics are not available to us in a quantity that we can use. In time we aim to offer organic jeans.
Refund & Exchange Policy for Customers who buy on our Website:
Refund & Exchange
You can return your jeans if they don't fit, etc... for a refund or exchange asap within 7 days of receiving them. If 7 days have gone by since you received your jeans, we can not offer you a refund or exchange.
To be eligible for a return or exchange, your jeans must be unused and in the same condition that you received them. They must also be in the original packaging with hang tags and labels still attached. Once your return is received and inspected, we will send you an email to notify you that we have received your returned jeans. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges: If you need to exchange your jeans for a different size, etc... send us an email at firstname.lastname@example.org and return the jeans using the prepaid enclosed shipping label.
In every shipment, we enclose a return label for you to use if you need to return your jeans. If you exchange your jeans for a different size, shipping for the exchange will be free the first time. After the first exchange, if you need to exchange again, you will be responsible for all shipping costs.
We do not keep lots of jeans in stock- we make them to order. So depending on what we have in inventory and what you order, the time it will take from when you send back your jeans to when your exchanged jeans reach you, will vary. We will let you know if we have your exchanged jeans on stock or when the soonest they can be made and when they ship.
Date Created 9/6/2019 Last Modified 10/31/2019